Activities

Day-to-Day Production Support

Investigation and resolution of user queries.

Correction of first level support defects.
Testing and validation of change requests and production roll-outs.

Engagement with Murex for second level support.

Logging, tracking and reporting MX issues on a periodic basis.
Follow-up with business stakeholders to get sign-offs prior to production rollouts.
Performance testing and optimization.

MX greenfield implementations, scope extensions and post go-live change requests

Lead scoping and design sessions with stakeholders.
Build MX configuration according to business requirements, execute unit testing and prepare corresponding documentation.
Design, plan and execute functional and technical System Integration Testing (SIT) campaigns
Prepare MX environments and provide on-going support during User Acceptance Testing (UAT) campaigns.
Log, track, report and resolve SIT & UAT issues.
Plan and execute system go-live and provide support during the stabilization period.
Document and arrange the transfer of knowledge to the customer’s in-house team.

MX binary upgrades and MXG2000 to MX3.1 Migrations

Lead scoping and design sessions with stakeholders.
Design, plan and execute positive testing campaigns covering bug fixes and enhancements.
Design, plan and execute migration, core and reports reconciliation campaigns.
Design, plan and execute regression testing campaigns.
Prepare MX environments and provide on-going support during UAT campaigns.
Log, track, report and resolve SIT & UAT issues.
Design and configuration of automated testing procedures using Onyx Testing Framework.