Managed Services

Service

This service allows our customers to outsource their Murex projects both entirely and partially. We can handle Murex IT support operations as well as implementation and development projects while saving our customer the technical hassles.

Benefits

  • Commitment to the deliverables’ scope and term
  • Management of the delivery model, processes and tools
  • Documentation of knowledge and hand over to the customer
  • Pricing based on the outcome rather than the capacity
  • Customer remains up-to-date on Murex technology advancements and changes

Activities

  • Day-to-Day production support
  • MX greenfield implementations, scope extensions and post go-live change requests
  • MX binary upgrades and MXG2000 to MX3.1 Migrations

How It works

Scope of work
Our customers share the initial version of the scope of work to be delivered as part of their project or Business As Usual (BAU) support.

Design
We hold and document design sessions with the project stakeholders to enrich our understanding of the requirements and to agree on the final version of the scope of work.

Deliverables & SLAs
We come up with an estimation of the effort required to complete the project and the target completion date (or SLAs in case of production support activity).

Stakeholders sign-off
The stakeholders review our solution as well as the proposed timeline then provide the sign-off to proceed with the execution

Execution
We develop the solution on non-production MX environments and conduct unit testing.

SIT
We plan, organize and execute a comprehensive System Integration Testing (SIT) campaign

UAT
We plan, organize and support the users during the User Acceptance Testing (UAT) campaign

Solution handover
We thoroughly document and hand over the solution to the customer’s in-house support team

Continuous support
We continue to provide support to our solution during the stabilization period after production roll-out.